Privacy Policy
Privacy Policy
At Earth Breeze Official Store, we highly value the privacy, security, and trust of every customer who visits our website and purchases our products. This Privacy Policy is designed to clearly explain how we collect, use, store, protect, and disclose your personal information when you access, browse, and shop on our official website. This policy applies to all visitors, users, and customers of our global online store. By accessing our website and submitting your personal information during checkout, you acknowledge and agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We only collect necessary and legitimate personal information required to complete your order processing, shipping arrangement, and after-sales service. The information we collect is limited to basic customer data and will never collect sensitive private information without your authorization. The main information we collect includes:
Personal Identification & Order Information: Your full name, email address, contact phone number, shipping address, country and region information, and order transaction records. This information is essential for us to confirm your order, arrange global logistics delivery, and provide effective after-sales support.
Payment Information: We do not directly collect or store your complete credit card, debit card, or third-party payment account information. All payment transactions are completed through secure and authorized global payment gateways. We only obtain transaction confirmation information to verify order payment status.
Website Usage Data: To optimize our website service and user experience, we may automatically collect basic browsing data, including your device type, browser information, website access time, page browsing records, and IP address. This data is anonymous, cannot be used to identify individual users, and is only used for website operation analysis and security protection.
2. How We Use Your Information
All personal information we collect is only used for legitimate business purposes and will never be misused or arbitrarily shared. We use your information for the following purposes:
To confirm, process, and fulfill your online orders, including order verification, product packaging, logistics arrangement, and global delivery tracking;
To provide you with professional customer service and after-sales support, including replying to your consultation, handling return and refund applications, and solving order-related problems;
To send important order notifications, including payment confirmation, shipment reminders, delivery updates, and after-sales policy reminders;
To maintain website operational security, prevent fraudulent transactions, malicious access, and abnormal order behaviors, and protect the legitimate rights and interests of our store and global customers;
To continuously optimize our website functions, product display, and service experience according to anonymous user browsing data.
3. Information Protection & Security Measures
We adopt industry-standard advanced security technologies and strict internal management systems to fully protect your personal information from unauthorized access, disclosure, tampering, loss, and illegal use. Our website is equipped with secure encryption transmission technology to ensure that all data transmitted between your device and our server is fully encrypted and protected.
We restrict internal employee access to user personal information. Only authorized staff who need to process orders and customer services can access your information, and all staff are bound by strict privacy confidentiality agreements. We will never sell, rent, or trade your personal information to any third-party commercial institutions for marketing purposes.
4. Third-Party Service Providers
In order to provide you with stable global shipping, secure payment services, and normal website operation, we may cooperate with trusted third-party service providers, including global logistics companies, official payment service platforms, and website operation maintenance service providers. All third-party partners are strictly screened and must comply with international privacy protection regulations.
We only provide the minimum required information to third parties to ensure the smooth completion of services. Third-party service providers are prohibited from using your personal information for any other unauthorized purposes, and they are required to undertake strict data confidentiality obligations.
5. Cookie Policy
Our website uses standard browser Cookies to improve your browsing and shopping experience. Cookies are small text files stored on your local device, which can help us remember your browsing preferences, optimize website loading speed, and accurately display product content. The Cookies we use will not collect your personal sensitive information or invade your privacy.
You can freely manage or disable the Cookie function through your browser settings at any time. Please note that disabling Cookies may affect part of the website’s functional experience, such as page loading and order settlement.
6. Data Retention Period
We will only retain your personal information for the time necessary to complete the service purpose. After your order is fully completed and the valid after-sales guarantee period ends, we will regularly clean up and encrypt your personal data in accordance with international data protection regulations. We will not retain your personal information indefinitely. For anonymous browsing data used for website analysis, we will store it in aggregated and unidentifiable form for long-term service optimization.
7. Customer Privacy Rights
As a global customer, you have the right to inquire, view, correct, and apply for deletion of your personal information stored on our website. If you want to confirm your personal data information, modify your address and contact information, or apply for data deletion, please contact our customer service team. We will respond to your legitimate privacy rights request within 24 working hours.
8. Policy Updates & Changes
We reserve the right to update and adjust this Privacy Policy irregularly in response to website service upgrades, business adjustments, and international privacy regulation updates. Any updated policy will be published on our official website page. The revised policy will take effect immediately upon publication. Your continued use of our website and services after the policy update means you accept the latest Privacy Policy terms.
9. Contact Us
If you have any questions, doubts, or suggestions about this Privacy Policy, personal information protection, and data processing rules, please feel free to contact our official customer support team. We will provide you with detailed explanations and professional support to protect your privacy rights and interests.