Refund Policy
Refund Policy
Thank you for shopping at our official Earth Breeze online store. To ensure a transparent, fair, and satisfying shopping experience for all global customers, we have formulated this standardized Refund Policy. This policy clearly defines the rules for order delivery, return applications, refund processing, and fee settlement. All orders placed on our website are subject to the terms below. By placing an order on our store, you fully agree to abide by our shipping, return, and refund regulations.
1. Shipping & Delivery Timeline
We commit to processing and dispatching all customer orders on the next business day after your order is successfully confirmed and payment is verified. With our efficient global logistics arrangement, all orders can be delivered within 5 business days after shipment. We provide stable and fast delivery services to ensure you receive your Earth Breeze laundry products in the shortest possible time.
2. Global Free Shipping Service
We offer 100% free worldwide shipping for all orders on our website. There are no hidden shipping fees, handling fees, or additional logistics charges for any purchases. No matter which country or region you are in, you can enjoy our zero-cost delivery service, making high-quality eco-friendly Earth Breeze products accessible to every global customer at a pure product price.
3. 60-Day Return Eligibility
We support a customer-friendly 60-day return policy for all purchased Earth Breeze products. From the date you receive your order, you have a full 60 calendar days to apply for a return if you are not completely satisfied with your purchase. Returns are applicable for various reasonable scenarios, including but not limited to product quality problems, unsatisfactory use experience, order errors, damaged goods during transportation, and other non-human-induced issues.
To qualify for a return, the returned products must be in unused, unopened, and resalable condition, with original intact packaging. We reserve the right to inspect all returned items to confirm return eligibility before processing refunds.
4. Refund Processing Time
Once we receive and inspect your returned items and confirm that your return application complies with our policy terms, we will initiate your official refund procedure immediately. All refunds will be processed within 5 to 10 business days. The specific arrival time of the refund may slightly vary depending on your bank institution or payment platform’s processing rules, which is beyond our control.
5. Unified Transaction Currency
All transactions on our website, including product pricing, order payment, return settlement, and refund amounts, are unified in USD (United States Dollar). All refund funds will be settled in USD according to the actual payment amount of your original order, with no currency conversion fees charged by our store.
6. Return & Refund Exclusions
To ensure standardized policy implementation, we do not accept return applications that exceed the 60-day return window. Products that have been opened, used, artificially damaged, or lost original packaging without quality problems are not eligible for refund or exchange. In addition, any abnormal orders such as malicious bulk orders and fraudulent orders will not be supported by our return and refund policy.
7. Customer Support
If you have any questions about shipping status, return applications, refund progress, or policy details, please feel free to contact our professional customer service team. We will respond to your inquiry within 24 hours and provide you with professional, patient, and effective solutions to ensure your shopping experience is fully protected.